Player-side flow
Clear ticket prompts help players explain what happened instead of dropping half a message in general chat.
- Launcher and mod loading problems
- Kicks, connection issues, and server questions
- Base support and player reports
See the support workflow as a server owner: players open a ticket, Admin Assist gathers context, and staff get a cleaner handoff.
Players open a ticket, explain the issue, and get useful first-line support before staff review.
The support path is simple: panel, ticket, AI-assisted reply, staff review, transcript.
Clear ticket prompts help players explain what happened instead of dropping half a message in general chat.
Staff get a better handoff and can mark outcomes so the knowledge base improves from real support.
Add the Discord support bot and place the panel where players already ask for help.
Set the ticket category, staff role, transcript channel, and server-specific support guidance.
Players open a ticket, get AI-assisted guidance, and serious issues escalate to humans.
Open the sales Discord or email sales@adminassist.net, tell us about your server, and get a support setup that feels ready for real players.